gtb99 Privacy Policy

1 Information Collection

gtb99 collects two types of information to provide users with a safe and smooth experience — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide during registration or account management:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only users aged 21 and above may use the platform)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (as part of the KYC process)
• Your messages and attachments when contacting support

1.2 Information Collected Automatically

Information collected through technical means while you use our platform:

• IP address and device type
• Browser version and operating system
• Time of site access, page visit patterns, and session data
• Information collected through cookies and similar tracking technologies
• Transaction and game activity logs

2 Use of Information

gtb99 uses collected information only for specific and lawful purposes. The main purposes for which we use your information are described in detail below:

2.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and promotional offers
• To provide customer support via live chat and email

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To comply with anti-money laundering (AML) and identity verification (KYC) policies
• To monitor and investigate suspicious transactions

2.3 Platform Improvement

• To analyze the user experience and improve service quality
• To identify and resolve technical issues
• To use data in planning new games and features

2.4 Communication

• To send important account-related notifications
• To share promotional offers and updates (only with your consent)
• To provide responsible gaming information

3 Information Storage and Retention

We store your personal information only for as long as necessary. The retention period depends on the following factors:

• All relevant information is retained while your account is active.
• Even after an account is closed, transaction data is kept for a specified period to meet legal obligations.
• Documents related to fraud and money laundering prevention are retained in accordance with regulatory requirements.
• If consent for marketing communications is withdrawn, the data is no longer used for that purpose.

Once the retention period ends, we securely delete or anonymize your data so that your identity cannot be identified.

4 Disclosure and Sharing of Information

gtb99 never sells or commercially rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with specific technology and payment service providers to operate the platform. These partners operate under strict confidentiality agreements and may only use the information for defined purposes.

4.2 Legal Obligations

If we are required to disclose information by a court order, a lawful request from an investigating authority, or applicable law, we are obligated to do so. In such cases, we provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. If such an event occurs, we will notify you in advance.

5 Cookies and Tracking Technologies

gtb99 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login, session management, and security features will not work properly.

5.2 Performance and Analytics Cookies

These cookies help us understand how users are using the platform, which pages are visited most, and where technical issues may arise.

5.3 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

6 Data Security Measures

Protecting your personal information is our highest priority. gtb99 maintains security measures at multiple levels:

• SSL Encryption: All data transfers on gtb99.cam are protected by SSL/TLS encryption, which keeps communication between your browser and our servers secure.
• Encrypted Data Storage: Industry-standard encryption methods are used when storing sensitive information.
• Access Controls: Only authorized personnel, and only to the extent required by their work, can access user information.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing.
• Two-Factor Verification: If suspicious activity is detected on an account, an additional verification process is activated.

While we ensure the highest level of security, no method of data transfer over the internet is completely risk-free. We therefore advise you to keep your password confidential and to end your session after logging in from an unfamiliar device.

7 Third-Party Links and Services

gtb99 uses various third-party technologies and services, such as game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others) and payment processing infrastructure.

These third parties follow their own privacy policies. We do not control those policies, so you are advised to review their privacy policies before using the relevant services.

Payment service providers — bKash, Nagad, Rocket, Upay — have their own data protection arrangements. We share with these providers only the information necessary for transaction verification.

8 Protection of Minors' Information

gtb99 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor.

We follow age verification steps at the time of registration. If we are informed that a minor has registered by mistake, we will immediately close that account and delete the associated information.

If you believe that a minor has created an account on this platform, please notify our support team immediately.

9 Your Rights

As a gtb99 user, you have the following rights regarding your personal information:

9.1 Right to Access Information

You may request to know what information we hold about you.

9.2 Right to Correction

If there is any error in your information, you may request that it be corrected.

9.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal and regulatory requirements, it may not be possible to delete some information before a specified period.

9.4 Right to Restrict Processing

In special circumstances, you may request that the processing of your information be temporarily restricted.

9.5 Withdrawal of Marketing Communications

You may withdraw your consent to receive promotional messages at any time. This can be done from your account settings or through the support team.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time. Before any significant changes take effect, we will notify you by email or through a notice on the platform.

Continuing to use the platform after changes have been made means you have agreed to the revised policy. We therefore advise you to visit this page regularly.

The latest version of this policy will always be available at gtb99.cam/privacy-policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• 24/7 Live Chat Support: Get assistance directly in Bengali at gtb99.cam at any time.
• Email: [email protected]

We will review all your privacy-related requests as quickly and carefully as possible. Protecting your information is our highest priority.