Responsible Gaming at gtb99 — your protection is our priority
gtb99 believes that entertainment brings genuine enjoyment only when it is experienced consciously and in a controlled way. Follow our responsible gaming guidelines and stay safe.
For ages 21+ only
gtb99 is an adult gaming platform. In accordance with Bangladesh regulations and our own policy, only those aged 21 or above may register and play on this platform. Account creation by minors is strictly prohibited. We verify ages regularly and reserve the right to close any suspicious account immediately.
What is responsible gaming and why does it matter?
Online gaming is a great source of entertainment — from cricket betting to live casino, slots, Andar Bahar — each offers an exciting experience. However, like any form of entertainment, excessive or uncontrolled gaming can create problems in your personal, family, and financial life.
Responsible gaming means staying aware of your own limits — deciding in advance how much time and money you can spend on gaming and staying within those limits. gtb99 always puts player protection and mental wellbeing first.
Our platform offers several protective tools — including deposit limits, time-out, and self-exclusion — to help you keep your gaming habits in check. Enjoy the game, but always play responsibly.
gtb99's commitment
- Ensuring the protection of every player
- Keeping minors from accessing the platform
- Supporting players who are experiencing problems
- Maintaining a transparent and fair gaming environment
- Providing 24/7 live chat support in Bengali
- Acting on self-exclusion requests immediately
Our protective tools
gtb99 gives you several effective tools to keep your gaming experience under control.
Setting deposit limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately, but increasing it may require a 24-hour waiting period. This tool helps you keep your budget in check.
Session time limit
Set a maximum duration for each gaming session. When the set time is up, you will be logged out automatically. Session limits are very effective for avoiding long uninterrupted play and maintaining balance in daily life.
Time-Out
If you feel you need a break for a while, apply for a time-out ranging from 24 hours to 30 days. During this period, no betting or deposits can be made on your account. Once the break ends, your account becomes active again automatically.
Self-Exclusion
If you feel gaming is getting out of your control, you can close your own account for the long term through self-exclusion. Choose any period from 6 months to permanent. This decision is the most courageous and responsible step you can take.
Reality Check Reminder
You will be reminded at regular intervals how long you have been playing and how much you have spent so far. These reminders help keep you aware and support you in making the right decisions.
24/7 Bengali Support
If at any time you feel you need help, our live chat support team is always ready to assist you in Bengali. Let us know what you are going through — we are here for you.
Warning signs of problematic gaming
If any of the following signs are present in you or someone close to you, seek help right away.
- A tendency to place more bets to recover lost money (chasing losses)
- Hiding your gaming habits from family and friends or lying about them
- Borrowing money or using household funds to play
- Feeling restless, irritable, or anxious when not gaming
- Continuing to play while neglecting work, studies, or family responsibilities
- Being unable to stop once you start, and repeatedly exceeding your set budget
- Constantly thinking about gaming and being unable to focus on other things
Ask yourself
Answer the following questions honestly:
Am I staying within my budget?
Are you going beyond what you planned to spend each month? Set a fixed entertainment budget every month and stick to it.
Is playing fun or is it stressful?
If playing no longer brings you joy and instead becomes a source of stress or frustration, it is time to take a break.
Are the people close to me worried?
If family or friends express concern about your gaming habits, take what they say seriously. They are your strongest support.
How to use the protection tools
Our protective tools can easily be accessed from your account settings. If you run into any trouble, support is available on 24/7 live chat.
Log In
Log in to your gtb99 account and go to the profile menu.
Open Settings
From account settings, select the "Responsible Gaming" section.
Choose a tool
Set your preferred tool — deposit limit, time-out, or self-exclusion.
Get help
For any issue, contact us on live chat or at [email protected].
Core principles of responsible gaming
Play for entertainment, not income
Gaming is a leisure activity. It should not be thought of as a source of income. Be happy when you win and take losses in stride. Only bet what you can afford to lose without it affecting your daily life.
Set your budget in advance
Decide in advance how much you will spend per session, per day, or per week. Once you set a limit, follow it strictly. When the budget runs out, stop — no matter what.
Maintain balance in your life
Family, work, studies, social relationships — these important aspects of life should never be less important than gaming. Gaming is a small part of your life — not your whole life.
Do not bet on impulse
Avoid gaming when you are emotionally distressed, feeling lonely, or after consuming alcohol. Play with a clear head, calmly, and with full awareness.
Contact us to get support
You are not alone. If you have any concerns about gaming, talk to us — no judgment, only support.
Speak to us directly on live chat
Our support team is ready to speak with you in Bengali 24 hours a day, 7 days a week. Whether you have concerns about gaming, want to self-exclude, or have trouble setting up a tool — you will get immediate help on any matter.
Write to us by email
If you are not comfortable speaking directly, describe your situation by email. Our responsible gaming team will respond to your message with care and help find the best solution for you.
Frequently asked questions
Find answers to common questions about responsible gaming here.
Enjoy responsibly
Game with awareness, keep yourself safe, and enjoy all games on gtb99. Stay with us — let entertainment be safe and enjoyable.