Frequently Asked Questions
All your questions answered right here at gtb99
From opening an account to deposits, withdrawals, bonuses, and security — find detailed answers to the most common questions about gtb99 on this page.
gtb99 is always committed to providing a reliable and accessible online gaming experience for players in Bangladesh. Below, we have organized the most frequently asked questions into five topic groups — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find the answer to your question, please contact our 24/7 Bengali live chat support.
Account and Registration
To register at gtb99, you will need an active mobile number or email address, a strong password, and your full name. The registration process is simple and can be completed within a few minutes. Make sure you provide accurate information, as it will be needed for identity verification when you withdraw funds later.
Yes. gtb99 is only for people aged 21 or older. When creating an account, you must confirm that you are at least 21 years old. Accounts belonging to underage users will be closed immediately and any associated balance may be forfeited.
No. According to gtb99 rules, each person may operate only one account. Attempting to open multiple accounts from the same device, IP address, or payment method may result in those accounts being suspended and bonuses being cancelled.
Use the "Forgot Password?" option on the gtb99 login page. A one-time password (OTP) will be sent to your registered mobile number or email. Use it to set a new password. If you have trouble, contact our 24/7 live chat support.
gtb99 follows an identity verification process to ensure secure transactions. You may be asked to submit a copy of your national ID card or passport when making large withdrawals or if suspicious activity is detected on your account. This is done to protect your account.
Deposits and Withdrawals
Deposits from bKash to gtb99 are generally instant — your account balance is credited within a few minutes. The same speed applies for Nagad and Rocket. If there is a delay due to network issues, contact 24/7 live chat with your transaction reference number.
The minimum deposit amount at gtb99 is ৳500. This applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. Transactions below this amount will not be processed.
The minimum withdrawal amount from gtb99 is ৳800. After approval, the money typically reaches your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. Processing is fastest during banking hours.
gtb99 does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges. Those charges are determined by the respective provider's own policy.
Yes, Nagad is one of the fully supported payment methods at gtb99. You can deposit directly using your Nagad app or dial code. The deposit process is just as easy and fast as with bKash. You can start from a minimum of ৳500.
If a withdrawal request is already being processed, cancellation may not be possible. However, if the request is still awaiting review, contact live chat support quickly. Once the transfer has been initiated, it can no longer be cancelled.
Games and How to Play
To bet on BPL matches at gtb99, you must first have a sufficient balance in your account. Go to the cricket section, select the BPL match you want, choose a market (match winner, top batter, total runs, etc.), enter your bet amount, and confirm. Pre-match bets can be placed until the match starts.
gtb99 offers slot games from many leading providers including PG Soft, Pragmatic Play, and JILI. A wide variety of games are available, from classic fruit slots to Megaways, fishing games, and crash games. Each game has its own theme and features — free spins, multipliers, bonus rounds, and more.
Yes. The gtb99 live casino is fully mobile-friendly. You can play directly from any Android or iOS device using a browser — no separate app download is needed. With a stable internet connection, the live dealer game experience is very smooth.
RTP (Return to Player) is the theoretical average percentage of money a game returns to players over the long term. A higher RTP means a greater chance of returns over time, but each spin or bet is independent and the outcome is completely random. Before choosing a game, consider the game's volatility and features in addition to the RTP.
Yes. In addition to cricket, gtb99 also has betting markets for football (FIFA, Premier League, ISL), kabaddi, and other popular sports. Significantly more markets are available for IPL, T20 World Cup, and BPL events.
gtb99 only uses software from certified game providers that use Random Number Generator (RNG) technology. This ensures that every game result is completely random and unbiased. We are committed to ensuring fair play.
Bonuses and Promotions
Open a new account and make your first deposit to receive a 100% welcome bonus, up to ৳20,000. That means if you deposit ৳10,000, you will receive another ৳10,000 as a bonus. A 20x wagering requirement must be met before this bonus can be withdrawn.
A 20x wagering requirement means you must place bets totalling 20 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must wager a total of ৳40,000. After that, the bonus balance becomes withdrawable. Check the bonus policy for the time limit and eligible games.
There is no need to sign up separately for the gtb99 VIP program — from the moment you start playing, you are already at the Bronze level. By betting and playing regularly, you are automatically promoted to Silver, Gold, Platinum, and the highest Diamond level.
The weekly cashback rates across gtb99's five VIP levels are as follows: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, Diamond — up to 1.5%. Moving to a higher level brings greater cashback benefits and additional exclusive offers.
No. The welcome bonus is available only once per account — on the first deposit only. Attempting to claim the bonus by opening multiple accounts may result in those accounts being closed. However, gtb99 regularly offers various reload bonuses and promotions.
Safety and Responsible Gaming
gtb99 keeps all your personal and financial information secured with SSL (Secure Sockets Layer) encryption technology. Using this technology, data transmission is fully protected and information is not shared with third parties.
gtb99 believes in responsible gaming. If you feel that playing is having a negative impact on your life, our support team is ready to help you set deposit limits, self-exclude (take a break), and use other protective measures. Visit our responsible gaming page to learn more.
To self-exclude, contact our 24/7 live chat support and request that your account be temporarily or permanently closed. Your mental wellbeing is our top priority. Opening any new account during a self-exclusion period is not permitted.
Yes. As part of responsible gaming, gtb99 allows players to set daily, weekly, or monthly deposit limits. To set a limit, let us know via live chat support. There is a waiting period to increase or remove a limit, to reduce the risk of impulsive decisions.
Yes. gtb99 strictly prohibits anyone under 21 from opening an account or playing. Identity documents are verified in cases of suspicion. For family protection, parents can use parental control software on their devices. If you become aware of an underage account, please contact us.
The gtb99 support team is available 24 hours a day, 7 days a week in Bengali via live chat. Live chat can be started from any page on the website. To contact us by email, write to [email protected]. We always respond in Bengali.
Still have questions? Contact support
Our Bengali-speaking support team is here for any issue — day or night, any time.